Privacy Policy for Riders
Last Updated: June 2026
Welcome to LAX Transfer ("Company", "we", "our", or "us"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use the LAX Transfer Rider mobile application, website, and related services ("Services").
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
Personal Information
We may collect:
- Full name
- Email address
- Phone number
- Profile photo (optional)
- Payment information
- Billing address
- Account credentials
Location Information
To provide transportation services, we may collect:
- Real-time GPS location
- Pickup location
- Drop-off location
- Route information
Device Information
We may collect:
- Device type
- Operating system
- IP address
- Mobile device identifiers
- App usage data
Communication Data
We may collect communications between riders and drivers made through our platform.
2. How We Use Your Information
We use your information to:
- Create and manage your account
- Process ride requests
- Match you with drivers
- Facilitate payments
- Improve service quality
- Provide customer support
- Send notifications and updates
- Prevent fraud and unauthorized activities
- Comply with legal obligations
3. Location Permissions
The LAX Transfer Rider App requires access to your location:
- To identify your pickup location
- To provide accurate ride estimates
- To track ride progress
- To improve safety and service quality
Location data may be collected even when the application is running in the background during active trips.
4. Sharing of Information
We may share information with:
Drivers
To complete rides, drivers may receive:
- Your first name
- Pickup location
- Destination
- Contact information when necessary
Payment Providers
We may share payment-related information with trusted payment processors.
Service Providers
Third-party vendors may assist us with:
- Cloud hosting
- Analytics
- Customer support
- Payment processing
Legal Requirements
We may disclose information if required by law, court order, or government request.
5. Data Retention
We retain your information only for as long as necessary to:
- Provide services
- Meet legal obligations
- Resolve disputes
- Enforce agreements
6. Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction.
However, no method of electronic transmission or storage is completely secure.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Restrict processing
- Object to processing
- Receive a copy of your data
To exercise these rights, contact us using the information below.
8. Children's Privacy
Our Services are not intended for individuals under 18 years of age.
We do not knowingly collect information from children.
9. Changes to This Policy
We may update this Privacy Policy periodically. Updated versions will be posted within the application and on our website.
10. Contact Us
If you have questions regarding this Privacy Policy, please contact:
LAX Transfer
Email: [email protected]
Website: LAX Transfer